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The Workflow Management Coalition defines workflow as:

Workflow "Workflow is concerned with the automation of procedures where documents, information or tasks are passed between participants according to a defined set of rules to achieve, or contribute to, an overall business goal.”


With a workflow system, it is possible to set up processes that will notify staff and other relevant people as the record moves through the system, tell the staff member where the process is at any given time and let them know when it is complete. There are any number of processes that can benefit from such automated processing.

Additionally, the automation of many business processes often leads to streamlining and simplification, resulting in the elimination of unnecessary steps, which in turn leads to the improved management of business processes through standardising working methods.

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