Audata Ltd is committed to the quality of all services and products it
supplies; we are committed to delivering products that are defect
free. Audata has a strong quality assurance philosophy as part of
its culture. We work in such a way as to prevent defects from
being transferred throughout a project lifecycle by using a process of
review and experimentation to find and remedy defects as close to their
point of occurrence as is practicable.
Audata’s Quality Model
Establishing,
monitoring and reviewing the quality of Audata’s products and services
are the responsibility of the Board of Directors. The Directors
review and approve all quality systems, and ensure that all staff are
informed of them, trained adequately to follow them, and produce
documented evidence of the quality of all activities.
Technical Quality:
All
technical work, and all technical products from Audata staff, are
designed and tested to ensure that they are free from defects or errors
as far as is reasonably practicable. All products are reviewed
for technical quality. All written materials associated with
technical products are reviewed by non-technical staff to be sure that
the materials are comprehensible.
Openness and Clarity:
All
written materials produced by Audata, and all contractual agreements
offered by Audata are clear about the services and products offered,
and about any limitations in those services and products, including
limitations caused by nature, by time, or by customer choices.
All written materials are intelligible to a general audience.
Confidentiality:
No
information obtained from one customer is disclosed to any other
customer without prior written permission from the original customer
and approval from a Director.
Audit Trails for Work:
All
work is accepted in writing by the customer before an invoice is
issued. All processes from gathering requirements, through
agreeing a contract, performing the work, and agreeing that the work
has been satisfactorily completed, is documented and approved.
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